1. Terms & Conditions (Terms of Use)
Effective Date: [01-09-2025]
Welcome to Anvaya Collections! By accessing or using our website [www.anvayacollections.com] (“Site”), you agree to be bound by the following terms and conditions.
1. Use of the Site
You agree to use this Site only for lawful purposes and in accordance with these Terms. You must be at least 18 years old to use this site or make purchases.
2. Product Descriptions
We strive to ensure product descriptions and images are accurate, but we do not warrant that all content is error-free. Colors may vary due to screen settings.
3. Pricing & Availability
All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices or discontinue products at any time without notice.
4. Order Acceptance
An order confirmation does not signify our acceptance. We reserve the right to cancel or limit quantities at our discretion.
5. Shipping & Risk of Loss
All orders are shipped per our [Shipping Policy]. Risk of loss passes to you upon delivery to the shipping carrier.
6. Returns & Refunds
Refer to our [Return & Refund Policy] for details on eligibility, timelines, and process.
7. Intellectual Property
All site content — including logos, graphics, text, and product images — is owned by or licensed to Anvaya Collections and protected by copyright laws.
8. Limitation of Liability
We are not liable for any indirect or consequential loss or damages arising from use of our website or products.
9. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad 500019, Telangana, India
2. Privacy Policy
Effective Date: [01-09-2025]
Anvaya Collections respects your privacy. This policy outlines how we collect, use, and protect your data.
1. Information We Collect
- Personal: name, email, phone, address
 - Payment: via secure gateways (we do not store card details)
 - Usage: IP address, browser type, visit duration
 
2. How We Use Your Information
- Process orders and manage accounts
 - Send order updates or promotional emails (with consent)
 - Improve website functionality and customer experience
 
3. Sharing of Information
We only share data with trusted third parties like payment processors and delivery partners. We do not sell your information.
4. Data Security
We implement encryption (SSL) and access controls. However, no method is 100% secure online.
5. Your Rights
You can access, correct, or request deletion of your personal data by contacting us at [anvayacollections@hotmail.com].
6. Cookies
We use cookies for site functionality and analytics. You can opt out via your browser settings. See our [Cookie Policy].
3. Shipping Policy
Effective Date: [01-09-2025]
We’re committed to delivering your orders quickly and safely.
1. Domestic Shipping (India)
- Free shipping on orders in India
 - Estimated delivery time: 3–7 business days after dispatch
 
2. Order Processing
Orders are processed within 1–2 business days. You’ll receive a tracking number once dispatched.
3. Shipping Partners
We use reliable courier services like DTDC, Delhivery, Blue Dart, or India Post.
4. International Shipping
Currently limited. For inquiries, contact [anvayacollections@hotmail.com].
5. Delays & Lost Packages
Delays due to weather, strikes, or logistics are beyond our control. If your order hasn’t arrived within 10 business days, contact us.
4. Return & Refund Policy
Effective Date: [01-09-2025]
Customer satisfaction is our priority. You may return eligible products within 7 days of delivery.
1. Return Eligibility
- Item must be unused and in original packaging
 - Tags, accessories, and invoices must be intact
 - Returns not applicable for intimate wear, used products, or personalized items
 
2. Return Process
- Email us at [anvayacollections@hotmail.com] within 7 days of delivery
 - Share order number, reason, and photos (if defective/damaged)
 - Wait for approval and return shipping instructions
 
3. Refund Timeline
Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
4. Return Shipping
Return shipping costs are borne by the customer unless the product is defective or incorrect.
5. Payment / Billing Policy
Effective Date: [01-09-2025]
We accept secure payments via:
- Credit/Debit Cards (Visa, Mastercard, RuPay)
 - UPI (Google Pay, PhonePe, Paytm)
 - Net Banking
 - Wallets (if applicable)
 
1. Payment Confirmation
You’ll receive an order confirmation email after successful payment.
2. Invoicing
A digital invoice will be sent to your email. GST details can be added at checkout if needed.
3. Payment Security
Payments are processed via PCI-DSS compliant gateways. We do not store your card information.
Cookie Policy
Effective Date: [01-09-2025]
We use cookies to enhance your browsing experience.
1. What Are Cookies?
Cookies are small data files stored on your device to remember preferences or track activity.
2. Types of Cookies We Use
- Essential: for login, cart, and checkout
 - Analytics: for site usage tracking (e.g. Google Analytics)
 - Marketing: for personalized ads (if used)
 
3. Managing Cookies
You can disable cookies via your browser settings, but some features may not function correctly.
7. Sizing Guide / Product Care Guide
Last Updated: [01-09-2025]
1. Jewelry Care
- Avoid water, perfumes, or sweat contact
 - Store in a dry, airtight box
 - Clean gently with a soft cloth after use
 
2. Bag Care
- Do not overload
 - Avoid contact with oil/chemicals
 - Clean with dry/damp cloth only
 
8. Warranty / Guarantee Policy
Effective Date: [01-09-2025]
We stand by the quality of our products. Select products come with an assurance of quality.
1. Anti-Tarnish Guarantee (Jewelry)
Many of our imitation jewelry items are coated with anti-tarnish treatment. However, durability depends on use and care.
Not Covered: Damage due to misuse, water, sweat, or chemical exposure.
2. Product Defect Warranty
If a product arrives damaged or defective:
- Contact us within 48 hours of delivery
 - Share photos and order number
 - We’ll provide a free replacement or refund, subject to verification
 
9. Accessibility Statement
We are committed to providing a seamless experience for all users, including those with disabilities.
Features We Support:
- Text-based content with high contrast
 - Mobile-friendly responsive layout
 - Screen reader compatibility (in progress)
 - Clear font and button sizing
 
If you face any accessibility issues, please reach out at [anvayacollections@hotmail.com] and we’ll make every effort to assist.
10. Legal Disclosures
- Business Entity Name: Anvaya Collections
 - Email for Legal Notices: [anvayacollections@hotmail.com]