Ordering

Q: How do I place an order?
A:

1. Browse our categories (Women, Jewellery, Bags, Gift Items, etc.), or use the search bar.
2. Select a product, choose quantity/variant, then click “Add to Cart.”
3. Go to the cart and click “Checkout.”
4. Provide your shipping address, choose payment method, and confirm the order.
5. You’ll receive an email confirmation with order details.

Q: Can I modify or cancel my order after placing it?
A:

• We aim to process orders quickly. If your order has not yet been shipped, you may request modifications or cancellations by contacting us immediately (via email or chat).
• Once the order is shipped, cancellation is not possible. You may initiate a return once you receive it (see Returns section).

Q: Do you accept bulk / wholesale orders?
A:
Yes, for large or corporate / gifting orders, we may offer customized arrangements or discounts. Please contact us with your requirements (product list, quantities, destination) at [support@yourdomain.com] and we’ll get back to you.

Shipping & Delivery

Q: What are your shipping charges?
A:

We provide free shipping for all orders within

Q: How long does delivery take?
A:

• Typically, orders are dispatched within 1–2 business days.
• Delivery time depends on your location—usually 3–7 business days within India.
• We will send you a tracking number once shipped.

Q: Do you ship internationally?
A:
Currently, our primary shipping focus is within India. For international shipping, please contact us at [anvayacollections@hotmail.com] with your country and desired items; we’ll check feasibility and shipping costs.

Q: How can I track my order?
A:
Once your order is shipped, you’ll receive an email with the tracking number and link. You can also track your order via “My Account” → “Orders” section on the website.

Returns & Refunds

Q: What is your return / refund policy?
A:

• Returns are accepted within 7 days of delivery (or another timeframe you decide).
• Items must be unused, in original packaging, with all tags and original accessories.
• To initiate a return, go to “My Orders” → select the order → click “Request Return” (or contact support).
• Once we receive and inspect the item, we’ll process your refund (or exchange) within X business days.
• Shipping costs for returns may be borne by the customer, unless the return is due to our error (e.g. wrong item, damage).

Q: How will I receive my refund?
A:
Refunds are processed to the original payment method (credit/debit card, UPI, etc.). It may take 3–7 business days for the amount to reflect, depending on your bank.

Q: Can I exchange an item?
A:
Yes, you can request an exchange (if the item is in stock), subject to return verification. Contact us via the returns section.

Payments & Billing

Q: What payment methods do you accept?
A:
We accept multiple payment options such as UPI, credit/debit cards, Net Banking, and wallets. (List the actual options you support.)

Q: Is shopping on your site secure?
A:
Yes. We use encryption (SSL) to protect your data. Your payment information is handled securely, and we never store full card details.

Q: Will I be taxed / charged customs?
A:
For orders within India, applicable taxes (GST) are included in the pricing. For international orders (if allowed), customs or import duties may apply, and these are the responsibility of the buyer.

Account, Login & Profile

Q: How do I register an account?
A:
Click on “My Account / Register,” provide your email, set a password, and follow the verification steps. Once registered, you’ll be able to view past orders, manage addresses, etc.

Q: I forgot my password. What do I do?
A:
Click on “Lost your password?” (on login page), enter your email, and we’ll send a link to reset it.

Q: How do I update my shipping address or profile information?
A:
Log in, go to “My Account,” and under “Addresses” or “Profile Settings,” you can add, edit, or delete addresses or other personal details.

Product & Quality Assurance

Q: Are your jewelry items anti‑tarnish / durable?
A:
Yes — many of our jewelry products are labelled as “anti‑tarnish / long‑lasting” in our catalog. (Use actual quality guarantees.)
We also inspect items before dispatch to ensure quality standards.

Q: What if I receive a defective or incorrect item?
A:
We apologize for the inconvenience.

• Please send us a photo of the received item and the original packing.
• We’ll arrange a return or replacement at no extra cost.
• Once we verify the issue, we’ll process the correction as quickly as possible.

Promotions & Coupons

Q: How can I use a coupon / discount code?
A:
On the checkout page, there is a “Coupon / Discount Code” field. Enter the code and click “Apply.” The discount will reflect before you complete payment.

Q: Can I combine coupons?
A:
Unless otherwise stated, only one coupon can be applied per order. Some promotions may have special terms; always check the coupon terms.

Q: When will I receive my 10% new‑user discount?
A:
The 10% discount is offered when you join / register (or subscribe to newsletter). After registration, the discount coupon or code is typically sent to your email.

Contact / Support

Provide multiple channels:

• Email: anvayacollections@hotmail.com
• Live Chat (if available)
• Phone / WhatsApp (if applicable): +91-8008216904
• Support hours: 9 am to 7 pm (as indicated) anvayacollections.com
• Expected response time (e.g. “We aim to respond within 24 hours on business days.”)

Also an escalations / feedback option if customer unhappy.